Refund policy

Our 10-day return policy means you have 10 days after receiving an item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unworn and unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at info@frcmilano.com.

Return shipping costs are the responsibility of the customer.

If you have any questions about returns, please contact us at any time at info@frcmilano.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as custom-made products (for example, special orders or personalized items) and personal care products (for example, beauty products). If you have any questions or concerns about a specific item, please don’t hesitate to contact us.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The fastest way to ensure you receive what you want is to return the item you received and, once the return has been accepted, to purchase the new item separately.

Refunds

Once we have received and inspected your return, we will notify you to let you know whether the refund has been approved. If approved, you will automatically receive your refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@frcmilano.com.